We are very excited to have been commissioned to deliver DLS Access, transformation and strategy services into SW Healthcare GP Federation, following their award of a Wave 2 Prime Ministers Challenge Fund.
Stay Well Healthcare is a Federation of all 32 GP Surgeries in South Worcestershire serving over 292,000 patients in the region.
Dr Gemma Moore, Lead GP of Stay Well Healthcare, the federation of all GP practices in South Worcestershire said:
“We’ve got great GP services in South Worcestershire. This opens the door to more patients, more of the time so they can get that same standard of care in new ways at new times.
“We’ll be trialing evening and weekend appointments to see clinicians through hubs in key locations across the south of the county as well as piloting a virtual hub using phone and Skype consultations with a skilled team of clinicians.
“Too many people are turning to A&E – we want to trial alternatives that work better for people through greater access and new technology.”
The pilot intends to influence how patients use the local health system, offering different types of extended and remote access within and beyond traditional in-hours services to reduce usage of urgent care and allow people to contact primary care in more convenient digital and online channels as well as traditional and face-to-face services.
The pilot will focus on managing patient demand in better ways, using technology provided through DLS Access and patient education without creating additional workload for practices or clinicians, to make primary care services more accessible.
Using DLS Access across a number of federation practices, patients will be able to get same-day primary care consultations seven days a week through a multi-disciplinary virtual hub. Using a range of methods – phone, Skype and smartphone app, they will get same-day consultations with a team of skilled health professionals who will have access to their patient records. If a face-to-face appointment is required during practice hours, the hub team will have the ability to book same-day appointments in community pharmacy or with GP practices, wherever possible with a patient’s own GP to ensure continuity of care.
Patients will also be able to get evening and weekend appointments face-to-face as practices will be coming together through four locality based hubs across South Worcestershire.
As part of the project, DLS will be delivering
- A multi-disciplinary virtual hub
- Visibility across all patient records.
- Minor ailment appointments with community pharmacies
- A new digital front end website
- Skype, telephone and face-to-face consultations
- Andriod and iOs smartphone app
- Online self-help and self-care tools
- Transformational management resource
Robin Vickers, Chief Executive Officer of Digital Life Sciences said:
“We couldn’t be more pleased to have the opportunity to partner with South Worcester to deliver transformational change across their services.
The project has massive potential to make a significant positive change to the way patients can access their primary care services, putting them more in the driving seat and meaning people can access services at a time to suit them, in a more convenient way.
It also means that practices will benefit from servicing more demand, whilst still making savings – which has to be a good thing, keeping A and E costs down and delivering more customer satisfaction it’s a win-win.
We can’t wait to get the project started. ”