Listening to patients is at the heart of patient-centered care. Absolutely. Undeniably. Unquestionably.
In his recent report Robert Francis said provider organisations have an obligation to make it easy for patients to leave their feedback via “multiple gateways”. He said ways of leaving complaints should be accessible and easily understood.
We believe digital tools play a key role in making the feedback loop shorter and more responsive. They can make leaving feedback easy, convenient and help get comments go to the right people in real time. Take a look to find out more.