Enhancing access to GP services

Patient view

Patients can talk to their GP, nurse or any other members of a multi-disciplinary team by phone or by Skype. They have access to the team from 8am to 8pm, seven days a week. They can manage their health online, with access to their medical records, quality-assured videos about common conditions and an app through which they can book routine or same-day appointments.

Provider and commissioner view

Access prevents ill health by supporting self-care.  It enhances access to primary care, reducing the need for emergency hospital admissions.  Having the multi-disciplinary team based in one location with access to the patient’s records helps co-ordinate care making it both more efficent and integrated. Patients who are in position to take advantage of Skype access enjoy the convenience.

“Our vision is simple. Firstly, for those people with urgent but non-life threatening needs we must provide highly responsive, effective and personalised services outside of hospital. These services should deliver care in or as close to people’s homes as possible, minimising disruption and inconvenience for patients and their families.” (Sir Bruce Keogh in a letter to Health Secretary Jeremy Hunt and NHS England Chair Sir Malcolm Grant)