Integrating formal and informal care

Patient view

Patients are supported in enabling their family, friends, neighbours, carers and health and social care professionals to provide a circle of support around them. They choose who is to be in their team, whether that is to be for help in managing their health condition or putting the bins out. They can message selected people or the whole group and list the help they need.  Connect helps build private networks to help manage day-to-day tasks, communicate to a trusted group or collate condition specific resource in one place.

Provider and commissioner view

Connect is an enabler to a more proactive and preventative model of care.  It helps reduce the cost of hospital admissions and care homes by helping people to stay well in their own homes for longer. Connect facilitates an integrated service as patients can share their information not only with professionals from healthcare, professionals from social care and friends, family and neighbours.

  • Connect was developed as Good Neighbours, which was part of Year Zero, a three year programme supported by the Technology Strategy Board and Department of Health as part of the dallas project to “deliver assisted living at scale”. Go to Good Neighbours

“Over nine million older people could need ‘informal care’ from their friends and family in ten years’ time. There is a need for more proactive and preventative models of care that improve health and well-being at an early stage.”(Nesta Impact Investments Who cares?)

“Older people value ‘that little bit of help’ to enable them to retain choice, control and dignity in their lives, but it has become very difficult for them to secure this.” (Joseph Rowntree Foundation The Older People’s Inquiry, ‘That little bit of help’)